Greenwich Associates defines “overall quality” as relationship quality of both an institution and an individual relationship manager. The framework for overall quality includes management effectiveness and ease of doing business, among other criteria.
Commenting on the results, Farhan Faruqui Group Executive International, said: “Customer needs are evolving at a steady pace due to heightened disruption and competition in the industry, so it’s pleasing our key clients have recognised us for taking a consistent approach and driving a positive customer experience.”
“Asia remains at the heart of our Institutional strategy, and our regional connectivity is a key strength which will continue to support our ambition to be the best bank for trade and capital flows in Asia.”
Visit here to read the full Greenwich Leaders Awards report for Asian Large Corporate Banking & Cash Management.