ANZ security self service
The following information applies to activating your ANZ corporate online account. If you use ANZ for your personal banking, you may be contacted for other reasons using the details registered with your personal banking accounts.
Are there any fees and charges for receiving an SMS message from ANZ?
ANZ will not charge you a fee for receiving an SMS. However, your mobile service provider may charge you a fee to receive an SMS. Any such charges are your sole responsibility and any matters regarding these charges should be raised with your mobile service provider.
What should I do if I have not received an SMS?
Please ensure that your mobile phone has reception. If your phone is out of range of the mobile network, then it won't be able to receive the SMS.
You can request for a new SMS to be sent by clicking on the 'Generate New Code' button. Try this if you have not received an SMS within five to ten minutes or have not entered your verification code within 15 minutes of requesting it.
The last four digits of the mobile number recorded in our system will be displayed on screen. Please contact the Customer Service Centre for assistance if these digits are incorrect, or if they are correct and you still do not receive an SMS.
What are the Security Questions (Challenge and Response) and when are they used?
Security questions are a feature that provides an extra level of protection for your transactions and personal information. These questions and answers are personal to you and help us verify your identity.
These questions are designed to be easy for you to remember but hard for someone else to guess or obtain (i.e. on social media). Your security questions and answers are like a PIN or password. You should keep these secret and not disclose them to anyone. Do not write them down or record them anywhere.
You will be asked for the answers to your security questions when we need to verify your identity. This includes when you:
How do I change my security questions?
To change your security questions please contact the Customer Service Centre. You will need to provide the help desk with the answer to two of your existing security questions in order to change them.
If you have forgotten your security questions, please complete the Security Profile Reset Form which is available on the Contact Us page.
What should I do if I have incorrectly answered my security questions?
If you incorrectly answer your security questions three times, you will have your online access suspended as a precaution. You will be notified if this happens and will need to complete the Security Profile Rest Form available on the Contact Us page.