Outlook 2021
The fintech opportunity
16 December 2020
It’s not news to anyone that digitisation skyrocketed in 2020. In the financial services sector, fintech become almost ubiquitous, as the pandemic forced many businesses to finally make the transition to digital methods of banking.
At ANZ, we saw this transition first hand. In the past, as a bank we would build digital platforms and channels for our customers to interact with us. And many made the change with us, benefiting from the advantages the digital economy has to offer.
But that was the easy part. The tough part was getting all of our customers to use those platforms. To get the last few to change what they were doing and fully embrace digital.
In 2020, the pandemic has many forced many hands. All around the world, companies are embracing digital banking for the first time, or rapidly upgrading the tools they use. The fintech opportunity looms as a big one for all businesses in 2021.
Through 2020 we heard words like cloud, machine learning and artificial intelligence go from cutting edge to commonplace. Expect that trend to continue in 2021.
Outlook 2021
After an unprecedented 2020, the outlook for 2021 is a difficult one to pin down. The post-COVID landscape is one of rapid technological change, a transformational shakeup of global trading orthodoxy, and an increasing focus on sustainable business practices.
At ANZ Institutional, we aim to help our customers put themselves in the best possible position to take advantage of these forces. Our subject-matter experts have the insight to offer market-leading thought leadership in a range of complex areas from across more than 30 global markets.
As 2021 looms, we are asking our experts about the key factors they see shaping markets and industry in 2021 – and the opportunities and challenges within. We’ll be sharing the responses with you over the coming weeks.
Sreeram Iyer is COO International at ANZ Institutional
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