The banking industry has a lot to thank fintech for, ANZ’s Nigel Dobson says – like bringing its attention back to the thing that matters most: customers.
Speaking to ANZ Institutional on podcast, Dobson, Banking Services Lead at ANZ, said the customer-focussed nature of the innovation coming out of fintech has forced banks to compete on that level - to the benefit of all parties.
“I think we can thank fintech for that,” he said. “[That emergence] has drawn the attention of bankers away from doing business with each other towards doing business with their customers.”
“The nature of the conversations and the impact of fintech… has been to focus our attention more and more on customer solutions, [which] are inevitably technical in their nature and digital in their in their character.”
Dobson made the comments as part of a roundtable discussion in the lead up to the Sibos 2019 banking conference in London – a forum he describes as the “Mecca” of financial services - alongside Michael Lim, Head of Financial Institutions, Transaction Banking and Jackie Kallman, Head of Payments Industry at ANZ.
You can listen to the podcast below.