Dobson said APIs were part of a changing mindset toward data and technology as it applies to customers in financial services, which he said was playing out at ANZ as an “iterative” micro-service approach that allows the bank to be more reactive, rather than looking at customer issues retrospectively.
“It is a fundamental change in the way [ANZ] both delivers and manages our services and the way in which we can deliver technology,” he said. “[To] change in very small amounts, rather than large project-based changes that would otherwise have taken months or years.”
“We can be much more supportive of our customer needs and we can publish roadmaps and metrics which can give us better headlights rather than a better rear vision mirror.”
The experts also touched on the growing digital maturity of both clients and ANZ, the transition to open banking, and developing digital risk management. Listen to the podcast above to find out more.
Arun Kayal is Associate Director, Communications & Shane White is Content Manager, ANZ Institutional