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Sibos 2019: why Sibos?


  • Economy
  • Financial Institutions
  • Trade





For ANZ, customer experience is crucial – and Sibos is the perfect place to learn global best practice.



ANZ is a company driven by innovation. As a bank it is constantly adapting to the changing technological climate - and there’s an important reason for that.

The bank doesn’t embrace this technology for technology’s sake. It doesn’t run tech pilots just because it’s something new; it doesn’t partner with emerging fintech just for the results.

Efficiency and cost savings are a welcome side effect but they are not the main goal. The real goal is to enhance the banking experience for customers.

As ANZ MD Transaction Banking, Institutional, Mark Evans writes, banking is going to look quite different in the coming years. To ensure ANZ can continue to give customers a world-leading experience, it needs to keep up with banking’s Joneses.

So when ANZ sends a small team of staff to Sibos in London in September, it’s looking to learn what it can about emerging trends that will keep us with the leading pack for customer experience, returning with a better grasp for global best practice it can apply at home.

And yes, it’s also the perfect place to network with industry peers and disruptors in fintech. If Tony Stark was real, he’d be there too.



“The real goal [of innovation at ANZ] is to enhance the banking experience for customers.”



Sibos 2019

The Sibos financial services conference is here again.

Kicking off on September 23, one of the world's premier international finance conferences will attract the most-innovative minds in the sector, setting the agenda for 2020 and offering insight into the trends and development which will shape the future of the industry.

In the lead up to and during the event ANZ Institutional will offer an insight into those themes, giving you a sneak peek at the ideas set to dominate the conference from ANZ’s industry experts and attendees themselves.


London still

Hosted in London, the theme for the 2019 Sibos conference is “thriving in a hyper-connected world”.  And connect attendees will, with 9,000 business leaders expected to attend the event from September 23rd to the 26th.

In 2018, more than 7,500 people from over 140 countries attended Sibos in Sydney to discuss how to enable the digital economy. It was just the third time Sibos was hosted in one of ANZ's home markets.

This year, attending the event from ANZ will be payments specialists from Transaction Banking (TB), Financial Institutions Group (FIG) and Technology.

There they will brush shoulders with 600 speakers, 200 exhibitors and 100 fintech groupsin a convention-style forum full of people creating relationships and doing business.

Now in its 41st year, Sibos began as the SWIFT International Banking Operations Seminar (and SWIFT as the Society for Worldwide Interbank Financial Telecommunication) and has evolved through the years just as much as the businesses which send delegates to attend it.

Innovation + execution = improved customer experience?

Themes expected to dominate the 2019 event are the rise of distributed ledger technology, including ANZ’s own industry leading pilot Lygon, as well as the impact of machine-learning technology on financial services. Payments will continue to be a part of the discussions.

Fintech’s growth and the future of partnerships between these new players and incumbents will also play a role in discussion, as well as the future state of banks. All centred around taking the industry forward as customer needs evolve.

Predictions are hard, especially when it comes to money. But there’s no doubt technology is and will continue to transform the way we earn, use and save that money.

Look out for further insights from ANZ institutional during and after the event.

Arun Kayal is Associate Director, Communications, Institutional at ANZ



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